Refund Policy

The short version

That's the whole policy. Everything below explains how each line works.

A service that already happened

Once a session has taken place it isn't refundable. The specialist's time and the chair were used, and that hour can't be sold to anyone else afterwards.

That doesn't mean we shrug if something went wrong.

Nails

If there's a problem with the work itself - a chip in the first days, a shape that isn't what you asked for - tell us within 7 days and we redo it free. That is a repair, not a refund: we fix the work rather than return the money.

Massage

A session can't be un-done, so there is no refund and no free session afterwards. What actually helps is saying something during the hour: if the pressure is too much or too little, tell Ivan and it changes on the spot. That is the whole point of working with a licensed therapist rather than following a script.

If something felt wrong only afterwards, tell us within 48 hours. Ivan will take it into account for the next session - which is the honest version of what we can promise.

Prepaid packages

A prepaid package is paid in full up front, and that is exactly why the price per session is lower than a single visit. A refund therefore isn't a simple reversal - the discount has to be unwound first.

• No sessions used, within 14 days of purchase - full refund, minus the card processing fee.
• A session used, within 14 days of purchase - we refund what's left, counting each used session at the regular price of $100 instead of the package rate. On a 4-session package at $360 with one session used: $360 − $100 = $260, minus the processing fee.
• More than 14 days after purchase - no refund. The sessions stay yours until the validity period runs out: 120 days for the 4-session package, 240 days for the 8-session one.
• Once the validity period ends - no refund and no reinstatement. The point of a package is a rhythm of roughly one session every four weeks, and the validity period already allows for missing a couple.

A package belongs to the person named at checkout. Only that person can use the sessions or ask for a refund.

Gift cards

Gift cards are not refundable for cash. Nothing is lost by that: a gift card has no expiry date and no fees, and whatever is left on it stays there until it's used.

A gift card is redeemed by its number, so whoever holds the number can spend it. That is what makes it work as a gift - and the practical difference from a package, which is tied to one name.

Late cancellations and no-shows

A late-cancellation fee (50% of the service) or a no-show fee (100%) is not refundable. What counts as late, the 15-minute grace period and what happens in a real emergency are all set out in the cancellation policy.

If we cancel on you

Rare, and usually illness on our side. In that case you choose: a full refund with nothing deducted, or first pick of the next available times. You are never charged for an appointment we couldn't keep.

How a refund is paid

Refunds go back to the same card, through Square - the payment system we use. The money usually appears within 5 to 10 business days, depending on your bank. We don't refund in cash.

How to ask

Call, message us on WhatsApp, or write to viewspa.fl@gmail.com. Give the name on the purchase and roughly when it was made - that's enough for us to find it.

We answer every request. If the answer is no, you'll get the reason - not silence.

One last thing

Buying a package or a gift card means accepting this policy. If anything here is unclear, ask before you pay rather than after - we would much rather explain than argue.